How can I measure the performance of Koreserv service?
Security staff are monitored through the following processes and systems:
Effective monitoring is crucial to ensure staff safety. Koreserv uses online management software to track remote staff locations, communicate with users or pull shift reports.
Site information can be pre-programmed directly on the device. Eliminating paper timesheets, incident, supervisor, vehicle and customer reports allows managers to focus on business efficiency, improves performance and delivers a superior customer service.
The Smartlinq system is an effective communication tool similar to a mobile phone but only allows the user to dial pre-programmed numbers. The device is tracked by our control centre.
Supervisor’s routes and vehicles are tracked by Mix Telematics .
Honeybee is a customer management system (CRM) that enables Koreserv to manage and monitor hygiene teams on site.
CRM activity timeline per site
Operation managers get a complete overview of all activity, communications and engagement on each site by all staff.
Place orders via a mobile device
Stock orders are placed immediately – even when offline.
Easy, transparent scheduling
Our operations managers can manage, view and schedule site visits.
Scheduled tasks are programmed into the system which prompt site staff to perform specific operations at certain times.
Capture data in the field
A photo of the completed task is instantly uploaded to our control centre and is documented. Supervisors are able to replenish consumables, collect information, conduct audits, track operational activities and manage customer relationships.
Accurate GPS and location tracking
Use customer location pins and real-time location tracking to improve and optimise route scheduling.
All hygiene equipment has a serial number and is checked on a regular basis for operational effectiveness and appearance.
All cleaning and hygiene materials are SABS approved.