How can I measure the performance of Koreserv service?
Security staff are monitored through the following processes and systems:
Effective monitoring is crucial to ensure staff safety. Koreserv uses online management software to track remote staff locations, communicate with users or pull shift reports.
Site information can be pre-programmed directly on the device. Eliminating paper timesheets, incident, supervisor, vehicle and customer reports allows managers to focus on business efficiency, improves performance and delivers a superior customer service.
The Smartlinq system is an effective communication tool similar to a mobile phone but only allows the user to dial pre-programmed numbers. The device is tracked by our control centre.
Supervisor’s routes and vehicles are tracked by Mix Telematics .
Koreserv uses a closed-circuit TV camera system called, “Coben”. 24 Hour Control Centre.
Reports can be provided, on request, or as per the SLA. The above systems and processes are used as a performance management tool.